THE TERSA respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.
This Privacy Policy explains how we collect, use, and protect your information when you use our website:
🌐 www.thetersa.co.za
Who we are
Our website address is: https://thetersa.co.za.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Really Simple Security and Really Simple Security add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.
This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.
Information We Collect
We may collect the following personal information:
- Full name
- Contact details (phone number, email)
- Location details
- Information related to service inquiries
- Any other information you voluntarily provide
How We Collect Information
We collect information when you:
- Fill out forms on our website
- Contact us via WhatsApp, phone, or email
- Request a quote or service
- Interact with our social media platforms
Purpose of Collecting Information
Your information is collected to:
- Respond to inquiries
- Provide and manage our services
- Send quotations and updates
- Improve our services and customer experience
- Maintain communication with clients
Protection of Personal Information
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Loss or damage
- Misuse or disclosure
Your information is stored securely and only accessed by authorized personnel.
Sharing of Information
We do not sell or rent your personal information.
We may share your information only:
- With trusted service providers (if required to deliver services)
- When required by law
- With your consent
Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Object to the processing of your information
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
You can disable cookies in your browser settings if you prefer.
Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal obligations
Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page.
Contact Information
If you have any questions about this policy:
📧 Email: info@thetersa.co.za
📲 WhatsApp: +27 69 217 9018
🌐 www.thetersa.co.za
Clients are encouraged to contact us directly for tailored services and agreements.